/* V36 - Free Phúc Ngọc Lân Chatbot */
#pnl-chatbot{position:fixed;right:20px;bottom:20px;z-index:9998;font-family:'Be Vietnam Pro',Arial,sans-serif}
.pnl-chat-launcher{width:62px;height:62px;border:2px solid #f8d36b;border-radius:50%;padding:5px;background:linear-gradient(145deg,#ffbd35,#d7190f 52%,#790000);box-shadow:0 8px 25px rgba(45,0,0,.45),0 0 18px rgba(255,205,74,.35);cursor:pointer;display:grid;place-items:center;transition:.2s;position:relative}
.pnl-chat-launcher:hover{transform:translateY(-2px) scale(1.03)}
.pnl-chat-launcher img{width:100%;height:100%;object-fit:contain;border-radius:50%}
.pnl-chat-badge{position:absolute;right:-1px;top:-3px;width:19px;height:19px;border-radius:50%;background:#2eb85c;border:2px solid #fff;color:#fff;font-size:10px;font-weight:900;display:grid;place-items:center;box-shadow:0 2px 6px #400}
.pnl-chat-panel{position:absolute;right:0;bottom:74px;width:min(390px,calc(100vw - 28px));height:min(610px,calc(100vh - 105px));min-height:430px;display:none;flex-direction:column;overflow:hidden;border:2px solid #e9bd58;border-radius:20px;background:#fff8ef;box-shadow:0 18px 55px rgba(35,0,0,.5)}
.pnl-chat-panel.open{display:flex;animation:pnlChatIn .18s ease-out}
@keyframes pnlChatIn{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}
.pnl-chat-head{flex:0 0 auto;display:flex;align-items:center;gap:10px;padding:12px 14px;background:linear-gradient(120deg,#760000,#d7190f 55%,#920000);color:#fff7dc;border-bottom:1px solid #f1c968}
.pnl-chat-head img{width:43px;height:43px;object-fit:contain;border-radius:50%;background:#fff;border:1px solid #f7d779;padding:2px}
.pnl-chat-head-copy{min-width:0;flex:1}.pnl-chat-title{font-weight:900;font-size:16px;line-height:1.2}.pnl-chat-status{font-size:11px;color:#ffe6a0;margin-top:3px}.pnl-chat-clear{width:34px;height:34px;border:1px solid #ffe39a;border-radius:10px;background:#9c0808;color:#fff;font-size:18px;font-weight:900;cursor:pointer}.pnl-chat-close{width:34px;height:34px;border:1px solid #ffe39a;border-radius:10px;background:#9c0808;color:#fff;font-size:21px;cursor:pointer}
.pnl-chat-messages{flex:1;min-height:0;overflow:auto;padding:13px 12px 9px;display:flex;flex-direction:column;gap:9px;background:radial-gradient(circle at 50% 0,#fffdf8,#fff3e5 70%,#f8e4d0)}
.pnl-chat-msg{max-width:88%;padding:9px 11px;border-radius:14px;font-size:13px;line-height:1.48;word-break:break-word;white-space:pre-line;box-shadow:0 2px 7px rgba(91,20,0,.08)}
.pnl-chat-msg.bot{align-self:flex-start;background:#fff;border:1px solid #e8c79f;color:#3c1b14;border-bottom-left-radius:5px}
.pnl-chat-msg.user{align-self:flex-end;background:linear-gradient(145deg,#df2717,#9e0000);color:#fff8df;border:1px solid #f0b94e;border-bottom-right-radius:5px}
.pnl-chat-msg a{color:#b21b13;font-weight:900;text-decoration:none}.pnl-chat-msg.user a{color:#fff3b0}
.pnl-chat-typing{align-self:flex-start;padding:9px 12px;border:1px solid #e8c79f;border-radius:14px;background:#fff;display:none;gap:4px}.pnl-chat-typing.show{display:flex}.pnl-chat-typing i{width:6px;height:6px;border-radius:50%;background:#bd2114;animation:pnlDot 1s infinite}.pnl-chat-typing i:nth-child(2){animation-delay:.15s}.pnl-chat-typing i:nth-child(3){animation-delay:.3s}@keyframes pnlDot{0%,70%,100%{transform:translateY(0);opacity:.45}35%{transform:translateY(-4px);opacity:1}}
.pnl-chat-quick{display:flex;gap:6px;overflow-x:auto;padding:7px 10px 5px;background:#fff9f0;border-top:1px solid #ead2b5;scrollbar-width:none}.pnl-chat-quick::-webkit-scrollbar{display:none}.pnl-chat-chip{flex:0 0 auto;border:1px solid #dba54d;border-radius:999px;background:#fff;color:#9d170e;padding:6px 9px;font-size:11px;font-weight:800;cursor:pointer}
.pnl-chat-input{display:flex;gap:7px;padding:9px;background:#fff;border-top:1px solid #e8cfb2}.pnl-chat-input textarea{min-width:0;flex:1;height:42px;resize:none;border:1px solid #d9b98f;border-radius:12px;padding:10px 11px;font:inherit;font-size:13px;color:#3b1712;outline:none}.pnl-chat-input textarea:focus{border-color:#bd2516;box-shadow:0 0 0 2px #bd25161a}.pnl-chat-send{width:45px;border:0;border-radius:12px;background:linear-gradient(#ef2b1c,#a90000);color:#fff6d2;font-size:19px;font-weight:900;cursor:pointer}.pnl-chat-footer{font-size:9px;color:#896e60;text-align:center;padding:0 8px 7px;background:#fff}
@media(max-width:600px){#pnl-chatbot{right:12px;bottom:12px}.pnl-chat-launcher{width:56px;height:56px}.pnl-chat-panel{right:-1px;bottom:66px;width:calc(100vw - 24px);height:min(610px,calc(100vh - 85px));min-height:400px;border-radius:18px}.pnl-chat-head{padding:10px 11px}.pnl-chat-head img{width:38px;height:38px}.pnl-chat-title{font-size:14px}.pnl-chat-msg{font-size:12px}.pnl-chat-input textarea{font-size:12px}}
@media(prefers-reduced-motion:reduce){.pnl-chat-panel.open,.pnl-chat-launcher,.pnl-chat-launcher:hover{animation:none;transition:none}}